Blogs
Use Lean for Company goals
Use Lean for Company goals03.03.2017 10:51:46Lean Six Sigma is used for process improvement and optimization but, Lean can be used also for reaching to company goals.
Trizma outsourcing, call contact center, lean management
Hidden Measurement system in services- Critical to Quality (CTQs)
Hidden Measurement system in services- Critical to Quality (CTQs)04.02.2017 14:35:54CTQs are the internal critical quality parameters that relate to the wants and needs of the customer. They are not the same as CTCs (Critical to Customer), and the two are often confused.
Trizma outsourcing, call contact center, lean management
Potential Failure Mode and Effect Analysis
Potential Failure Mode and Effect Analysis24.01.2017 15:06:56Simple but powerful tool, Potential Failure Mode and Effect Analysis help us identify the failure modes for each process step, in just a few steps.
Trizma outsourcing, call contact center, lean management
Poka Yoke – Mistake Proofing
Poka Yoke – Mistake Proofing06.01.2017 14:18:05We can’t ignore the cost and consequences of errors and mistakes which can occur in processes.
Trizma outsourcing, call contact center, lean management
4 Things You Should Know about Working with an Outsourcing Company
4 Things You Should Know about Working with an Outsourcing Company05.01.2017 15:31:02One of the most common career paths people take when starting out is working for an outsourcing company. You find a company that outsources your talent profile and get a job doing basically freelance, part-time work for companies that are facing a workload overflow, but without having to search for opportunities yourself.
Catherine ParkContent writer & Developer
Value added activities for our customers
Value added activities for our customers23.12.2016 16:39:32We talked about importance of “moments of truth” last week, and this week we will continue explaining in a few simple steps how Lean help us create resources for customer WoW.
Trizma outsourcing, call contact center, lean management
Customer journey “moments of truth”
Customer journey “moments of truth”17.12.2016 07:17:45As we develop products that we could only imagine in Star Trek movies, we are entering innovation competition, and also encountering customer experience revolution.
Trizma outsourcing, call contact center, lean management
Lean Customer Experience
Lean Customer Experience 07.12.2016 16:14:49Lean Customer Experience is all about freeing up your resources in order to make the WOW for the customer.
Trizma outsourcing, call contact center, lean management
See how smart call-back widget works - video
See how smart call-back widget works - video00.00.0000 00:00:00We have prepared a very short video to show you how exactly our smart call back widget works on example of the hotel website. Check how our technology – Call Flow Management, can help you increase your sales and quality of customer service ✅
DzingaSaaS, VoIP, internet telephony, business communication, e-commerce, business software, business IT, call-back, IVR, HPBX

Newsletter

Recruitment

  • Java DeveloperASTEK PolskaWarszawa (Poland)
  • Senior Software Engineering C++ with PythonASTEK PolskaKraków (Poland)
  • Talent Acquisition AdvisorASTEK PolskaGdańsk (Poland)
  • QA with PythonASTEK PolskaGdynia (Poland)
  • IT Architect ExpertASTEK PolskaWarszawa (Poland)
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  • ASTEK PolskaIT Outsourcing, IT project implementation
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Newsroom

  • Business services in Poland now occupy 3.5 million sqm of office spaceBusiness services in Poland now occupy 3.5 million sqm of office space15.09.2021
  • Offices full of plantsOffices full of plants14.09.2021
  • More offices and residential units in Katowice – developers’ record-breaking activityMore offices and residential units in Katowice – developers’ record-breaking activity13.09.2021
  • JLL strengthens strategic advisory for business services sectorJLL strengthens strategic advisory for business services sector10.09.2021
  • Is the pandemic really a booming time for the IT industry?Is the pandemic really a booming time for the IT industry?09.09.2021
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Outsourcing&More

List of companies

Antal Sp. z o.o.
Antal Sp. z o.o.
(Poland)
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