Blogs
3 Trend Shifts that have Re-shaped the BPO Industry
3 Trend Shifts that have Re-shaped the BPO Industry 25.10.2017 06:39:02In this blog post, we will be talking about changing trends in the BPO industry, and how they influenced and made it what it is today.
Catherine ParkContent writer & Developer
BSS events calendar for September
BSS events calendar for September17.08.2017 16:51:02Small events, big events - let's see what is planned for September and October
Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
Where is CEE on the global map of locations for BPO
Where is CEE on the global map of locations for BPO25.07.2017 07:01:38Is Tholons right? Why some obvious locations are still not included on the Tholons' Top 100 BPO locations map? Which cities should be considered?
Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
The Principles of Service Design Thinking
The Principles of Service Design Thinking29.05.2017 07:41:29Service design thinking is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch.
Trizma outsourcing, call contact center, lean management
Customer expirience vs Customer expectations
Customer expirience vs Customer expectations08.05.2017 08:31:10What creates a good customer experience?
Trizma outsourcing, call contact center, lean management
Customer Persona and CX metrics
Customer Persona and CX metrics 03.04.2017 15:45:51Everybody is talking about automation these days, about efficiency and effectiveness too. World of shopping & selling, weather for products or for service, become digital and customer journey is moved in some industries completely to selfcare portals or similar solutions. All industries are included in this digital race and everybody is designing new digital customer journey.
Trizma outsourcing, call contact center, lean management
Outsourcing and Streamlining Projects to Gain a Better Efficiency
Outsourcing and Streamlining Projects to Gain a Better Efficiency 27.03.2017 11:38:29How to optimize outsourcing for improving your business productivity and improve workflow
Catherine ParkContent writer & Developer
Lean implementation in service industry- most common challenges
Lean implementation in service industry- most common challenges 21.03.2017 10:51:38Lean implementation can be quite challenging in a service organization. While the principles and learnings from Lean manufacturing are also conceptually applicable to the service business, Lean implementation needs to be done quite differently in the service industry because of the context under which service processes operate.
Trizma outsourcing, call contact center, lean management
Potential Failure Mode and Effect Analysis
Potential Failure Mode and Effect Analysis24.01.2017 15:06:56Simple but powerful tool, Potential Failure Mode and Effect Analysis help us identify the failure modes for each process step, in just a few steps.
Trizma outsourcing, call contact center, lean management
Poka Yoke – Mistake Proofing
Poka Yoke – Mistake Proofing06.01.2017 14:18:05We can’t ignore the cost and consequences of errors and mistakes which can occur in processes.
Trizma outsourcing, call contact center, lean management
4 Things You Should Know about Working with an Outsourcing Company
4 Things You Should Know about Working with an Outsourcing Company05.01.2017 15:31:02One of the most common career paths people take when starting out is working for an outsourcing company. You find a company that outsources your talent profile and get a job doing basically freelance, part-time work for companies that are facing a workload overflow, but without having to search for opportunities yourself.
Catherine ParkContent writer & Developer
See how smart call-back widget works - video
See how smart call-back widget works - video00.00.0000 00:00:00We have prepared a very short video to show you how exactly our smart call back widget works on example of the hotel website. Check how our technology – Call Flow Management, can help you increase your sales and quality of customer service ✅
DzingaSaaS, VoIP, internet telephony, business communication, e-commerce, business software, business IT, call-back, IVR, HPBX

Newsletter

Calendar of events

  • 19th Annual Shared Services and Outsourcing Week Europe 201913.05.2019 Lisbon (Portugal)
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Newsroom

  • Cresa represents Ten Square Games at City Forum in Wrocław14.02.2019
  • Echo Investment changes former Karol Scheibler’s factory Echo Investment changes former Karol Scheibler’s factory 13.02.2019
  • Investment volumes in the CEE-6 markets hit new heightsInvestment volumes in the CEE-6 markets hit new heights13.02.2019
  • Marcin Lewiński joins Colliers Land DepartmentMarcin Lewiński joins Colliers Land Department12.02.2019
  • Another good year for the warehouse market on the horizonAnother good year for the warehouse market on the horizon12.02.2019
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Outsourcing&More

List of companies

Adaptive Group Sp. z o.o.
Adaptive Group Sp. z o.o.
(Poland)
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