Blogs
#19 Outsourcing Destination Guide Poland
#19 Outsourcing Destination Guide Poland19.04.2020 09:42:36Hello my listeners! Here it is – the episode #19 of Good Morning BSS World podcast. Today I share with you some information concerning Outsourcing Destination Guide prepared by German Outsourcing Association.
Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
Christmas in the Future
Christmas in the Future23.12.2019 11:06:05Christmas is just around the corner and after that a brand new decade begins. As you rush to buy some last-minute presents or sit down to eat dinner with your family, you might reminisce for a moment how the festive season used to be 10 years ago… and wonder what you can expect in the next decades! What will Christmas celebrations look like in the future? Check out how we imagine that.
Digital Teammates S.A.RPA supplier (Robotic Process Automation)
Virtual Workstations For Robots
Virtual Workstations For Robots19.12.2019 10:37:26The process of manufacturing robots and monitoring their work proceeds much more smoothly when we can automate the individual components of the process. One of such elements we automate is the creation of virtual workstations for robots, or, in other words, preparing their work environment.
Digital Teammates S.A.RPA supplier (Robotic Process Automation)
Do you like to sell? Do you know how to sell?
Do you like to sell? Do you know how to sell?27.12.2018 07:25:19Learning how to sell is never too much. Can you sell? Do you know how to do it? Or maybe it's worth to be inspired in this area?
Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
3 Trend Shifts that have Re-shaped the BPO Industry
3 Trend Shifts that have Re-shaped the BPO Industry 25.10.2017 06:39:02In this blog post, we will be talking about changing trends in the BPO industry, and how they influenced and made it what it is today.
Catherine ParkContent writer & Developer
BSS events calendar for September
BSS events calendar for September17.08.2017 16:51:02Small events, big events - let's see what is planned for September and October
Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
The Principles of Service Design Thinking
The Principles of Service Design Thinking29.05.2017 07:41:29Service design thinking is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch.
Trizma outsourcing, call contact center, lean management
Customer expirience vs Customer expectations
Customer expirience vs Customer expectations08.05.2017 08:31:10What creates a good customer experience?
Trizma outsourcing, call contact center, lean management
Outsourcing and Streamlining Projects to Gain a Better Efficiency
Outsourcing and Streamlining Projects to Gain a Better Efficiency 27.03.2017 11:38:29How to optimize outsourcing for improving your business productivity and improve workflow
Catherine ParkContent writer & Developer
Lean implementation in service industry- most common challenges
Lean implementation in service industry- most common challenges 21.03.2017 10:51:38Lean implementation can be quite challenging in a service organization. While the principles and learnings from Lean manufacturing are also conceptually applicable to the service business, Lean implementation needs to be done quite differently in the service industry because of the context under which service processes operate.
Trizma outsourcing, call contact center, lean management
Hidden Measurement system in services- Critical to Quality (CTQs)
Hidden Measurement system in services- Critical to Quality (CTQs)04.02.2017 14:35:54CTQs are the internal critical quality parameters that relate to the wants and needs of the customer. They are not the same as CTCs (Critical to Customer), and the two are often confused.
Trizma outsourcing, call contact center, lean management
Potential Failure Mode and Effect Analysis
Potential Failure Mode and Effect Analysis24.01.2017 15:06:56Simple but powerful tool, Potential Failure Mode and Effect Analysis help us identify the failure modes for each process step, in just a few steps.
Trizma outsourcing, call contact center, lean management
Poka Yoke – Mistake Proofing
Poka Yoke – Mistake Proofing06.01.2017 14:18:05We can’t ignore the cost and consequences of errors and mistakes which can occur in processes.
Trizma outsourcing, call contact center, lean management
4 Things You Should Know about Working with an Outsourcing Company
4 Things You Should Know about Working with an Outsourcing Company05.01.2017 15:31:02One of the most common career paths people take when starting out is working for an outsourcing company. You find a company that outsources your talent profile and get a job doing basically freelance, part-time work for companies that are facing a workload overflow, but without having to search for opportunities yourself.
Catherine ParkContent writer & Developer

Newsletter

Calendar of events

  • Invest in CEE30.09.2021 ()
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Recruitment

  • Customer Success Specialist - German SpeakerASTEK PolskaKraków (Poland)
  • IT Architect ExpertASTEK PolskaWarszawa (Poland)
  • QA with PythonASTEK PolskaGdynia (Poland)
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  • ASTEK PolskaIT Outsourcing, IT project implementation
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Newsroom

  • Outsourcing & More #60 - the newest issue of the business magazine is availableOutsourcing & More #60 - the newest issue of the business magazine is available27.09.2021
  • The school bell will ring in Centrum Południe. International IPS Upper Secondary school moves into the office complex The school bell will ring in Centrum Południe. International IPS Upper Secondary school moves into the office complex 23.09.2021
  • Polish manager heads the Accounting and Tax practice at TMF Group - for CEE region Polish manager heads the Accounting and Tax practice at TMF Group - for CEE region 22.09.2021
  • Gdańsk City Hub is expanding its offer with the first charger for electric scootersGdańsk City Hub is expanding its offer with the first charger for electric scooters22.09.2021
  • Częstochowa is modernizing - for residents and touristsCzęstochowa is modernizing - for residents and tourists21.09.2021
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Outsourcing&More

List of companies

STEELCASE
STEELCASE
(Poland)
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