At Cludo, we believe that Contact Center systems, like other technologies, should constantly develop. That is why we have built a contact center platform in the cloud around the philosophy of continuous change. Our goal is for the solution we provide today to be equally tailored to the clients needs in a year, in five or ten years.
In our mission to facilitate customer service, we focus on evolution as a proven method of development. Therefore, our role does not end when the solution is launched. We run a continuous data analysis process and offer our clients improvements to their system. In this way we help them communicate more effectively with clients.
Cludo provides solutions for large Contact Centers in the SaaS model. We are a leader in this fast growing market. Our clients include, among others, MediaExpert, Wolters Kluwer, Polish Pharmaceutical Group, National Security Printing Works, PAYu, Oponeo and the largest Polish Call Center Outsourcing CCIG.
Cludo offers global solutions using technologies monitored in the Gartner Magic Square: Multichannel Contact Center (phone, email, chat, fax, sms, video, social media), WFM, Scripter agent, Visual IVR, 3CX, telecommunications services.
Cludo`s main technology partners are Collab, Jacada and 3CX.
Cludo has the status of a telecommunications operator with its own numbering range. The connections of operators with Netia SA, T-Mobile and TATA Communications guarantee the highest quality of connections and global coverage.