Outsourcing&More #38 is available

Adding date: 31.01.2018 | Poland

2017 was a great year for BSS and outsourcing industries not only in Poland but also in Europe and other Countries. Among a number of trends outlined by the service providers, consulting companies but also clients were such hot topics like automation, robotics, artificial intelligence, business transformation and many others. Besides the trends, especially the CEE region had challenges in recruitment area, especially in IT jobs. Both service providers but also recruitment agencies had to work hard to be able to complete the experienced software teams on time. It looks like those challenges will remain the same in 2018 and there will be a strong demand for more and more IT resources.

When it comes to robotics and in general the RPA processes the trends will continue, although still there are no visible changes in the area of work optimization within those companies who have implemented robots to support their operation activities. I must say I keep my fingers crossed for 2018 in this field and I hope to see great RPA solutions, which will grow significantly from the theory to practical implementations.

We just start the next 12 months in very interesting times. From one side there is still big uncertainty when it comes to BREXIT, from the other growing openness for nearshoring activities from Germany and Scandinavia, and from the other also implementation of new GDPR (General Data Protection Regulation). We will definitely face very interesting business challenges in coming months and most of them we will describe on our pages.

Enjoy reading the first issue of Outsourcing&More in 2018, where we present you the interview with Kerry Hallard (CEO of Global Sourcing Association) and great articles focused on logistics, VoIP, employment of foreigners, AI, competences of the future and many more.

Outsourcing&More

All the best for 2018!
 

Dymitr Doktór,
Chief Editor

Connected materials

Caroline Gardiner has been appointed to Cushman & Wakefield’s team as Head of Facilities Management, EMEA
Caroline Gardiner has been appointed to Cushman & Wakefield’s team as Head of Facilities Management, EMEA
12.09.2018
The Wrocław office market is enjoying an unprecedented boom
The Wrocław office market is enjoying an unprecedented boom
14.09.2018
No Limit in Panattoni Park Pruszków II
No Limit in Panattoni Park Pruszków II
02.07.2018
Previous
Good Disruptions – how technology transforms BSS sector
Good Disruptions – how technology transforms BSS sector
Next
Reorganisational restructuring at Cushman & Wakefield Poland
Reorganisational restructuring at Cushman & Wakefield Poland

Newsletter

Calendar of events

  • Nordic Business Transformation19.11.2018 Stockholm (Sweden)
  • Open strategic workshop and simulation29.11.2018 (Poland)
See others

Experts

PolandIwona  Bogdanov
Iwona BogdanovWith 16 years of experience in the call center industry. Starting from a call center agent position. In 2009 she was promoted for the position of Managing Director in the biggest outsourcing call center in Poland.
see others

Outsourcing&More

Newsroom

  • Colliers International has taken over the management of the Bałtyk office building situated in Jeżyce district of Poznań.Colliers International has taken over the management of the Bałtyk office building situated in Jeżyce district of Poznań.05.12.2018
  • Adaptive Group as a member of ABSL!Adaptive Group as a member of ABSL!14.11.2018
  • RUCH S.A. in restructuring remains at Francuska Office CentreRUCH S.A. in restructuring remains at Francuska Office Centre14.11.2018
  • TRANSCOMOS HAS LEASED AN OFFICE AT IKEA’S BUILDINGTRANSCOMOS HAS LEASED AN OFFICE AT IKEA’S BUILDING14.11.2018
  • Cresa has published another edition of its retail map of PolandCresa has published another edition of its retail map of Poland13.11.2018
See others

Blogs

  • Why is Digital Marketing more important than ever in 2017?
    Why is Digital Marketing more important than ever in 2017?Sean Patterson
  • 3 Trend Shifts that have Re-shaped the BPO Industry
    3 Trend Shifts that have Re-shaped the BPO Industry Catherine Park
  • BSS events calendar for September
    BSS events calendar for SeptemberWiktor Doktór
  • Where is CEE on the global map of locations for BPO
    Where is CEE on the global map of locations for BPOWiktor Doktór
  • The Principles of Service Design Thinking
    The Principles of Service Design ThinkingTrizma
See others
  • Wiktor Doktór
    Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
  • Sean Patterson
    Sean PattersonPartner at Euro Digital Partners
  • Krzysztof Herdzik
    Krzysztof Herdzik
  • Tom Quigley
    Tom QuigleyOwner & Chief Marketing Officer of QUIGLEYMEDIA
  • Karina Kreja
    Karina KrejaWorkplace Strategy expert, Licensed Valuer
See others

List of companies

Mikomax Smart Office
Mikomax Smart Office
(Poland)
See others