Outsourcing&More #38 is available

Adding date: 31.01.2018 | Poland

2017 was a great year for BSS and outsourcing industries not only in Poland but also in Europe and other Countries. Among a number of trends outlined by the service providers, consulting companies but also clients were such hot topics like automation, robotics, artificial intelligence, business transformation and many others. Besides the trends, especially the CEE region had challenges in recruitment area, especially in IT jobs. Both service providers but also recruitment agencies had to work hard to be able to complete the experienced software teams on time. It looks like those challenges will remain the same in 2018 and there will be a strong demand for more and more IT resources.

When it comes to robotics and in general the RPA processes the trends will continue, although still there are no visible changes in the area of work optimization within those companies who have implemented robots to support their operation activities. I must say I keep my fingers crossed for 2018 in this field and I hope to see great RPA solutions, which will grow significantly from the theory to practical implementations.

We just start the next 12 months in very interesting times. From one side there is still big uncertainty when it comes to BREXIT, from the other growing openness for nearshoring activities from Germany and Scandinavia, and from the other also implementation of new GDPR (General Data Protection Regulation). We will definitely face very interesting business challenges in coming months and most of them we will describe on our pages.

Enjoy reading the first issue of Outsourcing&More in 2018, where we present you the interview with Kerry Hallard (CEO of Global Sourcing Association) and great articles focused on logistics, VoIP, employment of foreigners, AI, competences of the future and many more.

Outsourcing&More

All the best for 2018!
 

Dymitr Doktór,
Chief Editor

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Newsletter

Calendar of events

  • Shared Services and Outsourcing Week, Europe 2018 - The Autumn Edition11.09.2018 Vilnius (Lithuania)
  • Outsourcing Summit & Expo 201817.10.2018 London (UK)
  • Nordic Business Transformation19.11.2018 Stockholm (Sweden)
See others

Experts

PolandKatarzyna Zawodna-Bijoch
Katarzyna Zawodna-Bijoch
see others

Outsourcing&More

Newsroom

  • Bielany in good shapeBielany in good shape14.08.2018
  • Lumen and Skylight continues to receive interest from tenantsLumen and Skylight continues to receive interest from tenants14.08.2018
  • Intive has relocated its Poznań office to the Szyperska Office CenterIntive has relocated its Poznań office to the Szyperska Office Center14.08.2018
  • Colliers International presents statistics and outlooks for the CEE-6 regionColliers International presents statistics and outlooks for the CEE-6 region13.08.2018
  • 'RESCUE RANGERS' SUPPORTING SSC OPERATIONS'RESCUE RANGERS' SUPPORTING SSC OPERATIONS13.08.2018
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Blogs

  • Why is Digital Marketing more important than ever in 2017?
    Why is Digital Marketing more important than ever in 2017?Sean Patterson
  • 3 Trend Shifts that have Re-shaped the BPO Industry
    3 Trend Shifts that have Re-shaped the BPO Industry Catherine Park
  • BSS events calendar for September
    BSS events calendar for SeptemberWiktor Doktór
  • Where is CEE on the global map of locations for BPO
    Where is CEE on the global map of locations for BPOWiktor Doktór
  • The Principles of Service Design Thinking
    The Principles of Service Design ThinkingTrizma
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  • Krzysztof Herdzik
    Krzysztof Herdzik
  • Wiktor Doktór
    Wiktor DoktórBPO expert, CEO of Pro Progressio and one of the most experienced outsourcing personality in Poland.
  • Waldek Olbryk
    Waldek Olbryk
  • Tom Quigley
    Tom QuigleyOwner & Chief Marketing Officer of QUIGLEYMEDIA
  • Karina Kreja
    Karina KrejaWorkplace Strategy expert, Licensed Valuer
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List of companies

HRK S.A.
HRK S.A.
(Poland)
See others