2017 was a great year for BSS and outsourcing industries not only in Poland but also in Europe and other Countries. Among a number of trends outlined by the service providers, consulting companies but also clients were such hot topics like automation, robotics, artificial intelligence, business transformation and many others. Besides the trends, especially the CEE region had challenges in recruitment area, especially in IT jobs. Both service providers but also recruitment agencies had to work hard to be able to complete the experienced software teams on time. It looks like those challenges will remain the same in 2018 and there will be a strong demand for more and more IT resources.
When it comes to robotics and in general the RPA processes the trends will continue, although still there are no visible changes in the area of work optimization within those companies who have implemented robots to support their operation activities. I must say I keep my fingers crossed for 2018 in this field and I hope to see great RPA solutions, which will grow significantly from the theory to practical implementations.
We just start the next 12 months in very interesting times. From one side there is still big uncertainty when it comes to BREXIT, from the other growing openness for nearshoring activities from Germany and Scandinavia, and from the other also implementation of new GDPR (General Data Protection Regulation). We will definitely face very interesting business challenges in coming months and most of them we will describe on our pages.
Enjoy reading the first issue of Outsourcing&More in 2018, where we present you the interview with Kerry Hallard (CEO of Global Sourcing Association) and great articles focused on logistics, VoIP, employment of foreigners, AI, competences of the future and many more.
All the best for 2018!