Work efficiency is rated best by employers when duties are performed remotely (92%), followed mainly by in-office work model (89%). The hybrid work model received less positive feedback – but only just 7% less than the latter one. As the year 2021 kicks off, board members are asking themselves the following question: which work organisation model will work best for their companies? Will the new conditions require additional changes? Antal, together with the Corees Polska commercial real estate agency, has prepared an answer to these and other questions in a report titled ‘Work model versus work efficiency and employee satisfaction’ published today.
As many as 49% of those surveyed worked remotely in recent months. Those who worked in a hybrid work model, i.e. 50% in an office and 50% remotely, were slightly fewer (43%). Only 9% of employees performed their duties mostly in an office. Like never before, the time of the pandemic allowed companies to review different work organisation models and adapt in advance to the dominant online mode. To do so, the technical infrastructure had to be modified, but so did data security. 52% of companies declare that they had to introduce new procedures in this area and update their system.
What employers value most in remote work model is work efficiency (92% rate this aspect very highly). Other aspects rated well are limited business travel expenses (81%) and maintaining salary levels (71%). In contrast, 35% of respondents speak negatively about integration and collaboration. Employee recruitment seems also to be an important test faced by organisations in the remote reality. It is rated negatively in the remote work model by 16% of respondents. The situation is similar in the case of new employee onboarding, where it was rated negatively by 29% of respondents.
With the remote work model becoming ubiquitous, employers have had to update their infrastructure and equipment in a very short space of time. Many companies were forced to make technological upgrades. The surge in demand for hardware caused shortages in distributors’ warehouses. It took up to two months for new hardware to be delivered, which delayed new employee onboarding for some companies. – says Fabian Pietras, Business Unit Director at Antal IT Services.
From the employees’ perspective, the hybrid work model has the following advantages: communication with team members (83% of positive opinions), no need to commute (82% of positive opinions). Communication with supervisors, workplace ergonomics and job satisfaction also rank high. As with a fully remote work model, challenges include integration and collaboration (40% of negative opinions), as well as new employee onboarding (31% of negative opinions). Recruitment, however, ranks better – assuming a partial office presence model, it is easier to schedule face to face meetings.
When considering future actions, companies should analyse individual work models in terms of the factors that are most important to them. While implementing a particular work model, it is worth taking care, in particular, of the areas which pose the greatest threat to the functioning of the business. Employee turnover received the most negative evaluations in case of a traditional office work model (more than 23% of less positive responses than in case of other work models). Also employee satisfaction is often rated negatively by employers. This is directly related to employees’ preference for hybrid work model and treating the possibility of remote work as a valuable, but also already common and standard fringe benefit. – points out Artur Skiba, CEO at Antal Poland.
Employers declare that although the hybrid work model is not an ideal solution, it will still be in place in their companies in 2021 (77%). Groups that are required to have a greater presence in the office include newcomers to the organisation, interns and junior specialists, as well as front-office employees. This will also change the role of the office space, as the company’s flagship in the eyes of future employees and clients, and also as a place supporting the onboarding and integration of new employees in particular. The quality of equipment, office design and convenient location will be important to facilitate recruitment and maintain business contacts.
The satisfaction with remote or hybrid work model shown by employers and the intention to maintain such a model in the next year is not surprising, if we consider the resulting benefits. First and foremost, it is the reduction of the costs of maintaining the company while maintaining high efficiency of employees, which was the main concern at the beginning of the pandemic. Yet, it all depends on the industry in which the company operates, as well as the positions of individual employees within the company structure. Employers are already pointing to the need for special solutions for newcomers to the organisation, interns, junior specialists and front-office workers. – comments Marek Ciunowicz, CEO at Corees Polska. The employer will therefore need to improve solutions in both work models to meet staff expectations while maintaining company efficiency and exercising control over employees, which, from the employers’ perspective, is easier in the case of office work. The question which remains to be answered is the form of the contract and the space in which the companies will continue their activities – he adds.
About the report: The report titled ‘Work model versus work efficiency and employee satisfaction’ (MPEZ) aims to answer these questions by aggregating the experiences of several hundred employers and employees. In the report, we show which aspects of work (whether remote or in-office) are rated as effective, which aspects arouse employee satisfaction, and which aspects pose potential threats to the organisation, such as increased employee turnover or inefficient internal communication. You can download the report here.
About the Survey: The survey was carried out in December 2020 among 315 employers, using the CAWI method The survey carried out among 956 employees (specialists and managers) was conducted in December 2020, using the CAWI method.
The report has been made in cooperation with the Corees Polska commercial real estate agency. www.corees.pl