Blogs
3 Trend Shifts that have Re-shaped the BPO Industry
3 Trend Shifts that have Re-shaped the BPO Industry 25.10.2017 06:39:02In this blog post, we will be talking about changing trends in the BPO industry, and how they influenced and made it what it is today.
Catherine ParkContent writer & Developer
The Principles of Service Design Thinking
The Principles of Service Design Thinking29.05.2017 07:41:29Service design thinking is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch.
Trizma outsourcing, call contact center, lean management
Customer expirience vs Customer expectations
Customer expirience vs Customer expectations08.05.2017 08:31:10What creates a good customer experience?
Trizma outsourcing, call contact center, lean management
Outsourcing and Streamlining Projects to Gain a Better Efficiency
Outsourcing and Streamlining Projects to Gain a Better Efficiency 27.03.2017 11:38:29How to optimize outsourcing for improving your business productivity and improve workflow
Catherine ParkContent writer & Developer
Lean implementation in service industry- most common challenges
Lean implementation in service industry- most common challenges 21.03.2017 10:51:38Lean implementation can be quite challenging in a service organization. While the principles and learnings from Lean manufacturing are also conceptually applicable to the service business, Lean implementation needs to be done quite differently in the service industry because of the context under which service processes operate.
Trizma outsourcing, call contact center, lean management
Use Lean for Company goals
Use Lean for Company goals03.03.2017 10:51:46Lean Six Sigma is used for process improvement and optimization but, Lean can be used also for reaching to company goals.
Trizma outsourcing, call contact center, lean management
Hidden Measurement system in services- Critical to Quality (CTQs)
Hidden Measurement system in services- Critical to Quality (CTQs)04.02.2017 14:35:54CTQs are the internal critical quality parameters that relate to the wants and needs of the customer. They are not the same as CTCs (Critical to Customer), and the two are often confused.
Trizma outsourcing, call contact center, lean management
Potential Failure Mode and Effect Analysis
Potential Failure Mode and Effect Analysis24.01.2017 15:06:56Simple but powerful tool, Potential Failure Mode and Effect Analysis help us identify the failure modes for each process step, in just a few steps.
Trizma outsourcing, call contact center, lean management
Poka Yoke – Mistake Proofing
Poka Yoke – Mistake Proofing06.01.2017 14:18:05We can’t ignore the cost and consequences of errors and mistakes which can occur in processes.
Trizma outsourcing, call contact center, lean management
Value added activities for our customers
Value added activities for our customers23.12.2016 16:39:32We talked about importance of “moments of truth” last week, and this week we will continue explaining in a few simple steps how Lean help us create resources for customer WoW.
Trizma outsourcing, call contact center, lean management
Customer journey “moments of truth”
Customer journey “moments of truth”17.12.2016 07:17:45As we develop products that we could only imagine in Star Trek movies, we are entering innovation competition, and also encountering customer experience revolution.
Trizma outsourcing, call contact center, lean management
Lean Customer Experience
Lean Customer Experience 07.12.2016 16:14:49Lean Customer Experience is all about freeing up your resources in order to make the WOW for the customer.
Trizma outsourcing, call contact center, lean management

Newsletter

Calendar of events

  • 19th Annual Shared Services and Outsourcing Week Europe 201913.05.2019 Lisbon (Portugal)
  • The Content IQ Summit London23.05.2019 London (UK)
  • Outsourcing Summit & Expo 201901.10.2019 London (UK)
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Newsroom

  • Specjał’s wholesale warehouse doubles its footprint in SzczecinSpecjał’s wholesale warehouse doubles its footprint in Szczecin24.04.2019
  • Second phase of Business Garden Poznan commissionedSecond phase of Business Garden Poznan commissioned23.04.2019
  • Specjał Group expands its wholesale networkSpecjał Group expands its wholesale network17.04.2019
  • Store of eobuwie.pl in Galeria MłocinyStore of eobuwie.pl in Galeria Młociny16.04.2019
  • Student housing in CEE: The next big thingStudent housing in CEE: The next big thing16.04.2019
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Outsourcing&More

List of companies

Leanpassion
Leanpassion
(Poland)
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